Video therapy

Use Safari, Chrome or Firefox on any computer, mobile phone or tablet. 

Make sure you have a fast internet connection, preferably WiFi.

Ensure that your video camera and microphone are enabled on your device and in the browser.

Before you have your first video therapy session, ensure the following:

• Discuss with your therapist the pros and cons of video therapy.
• Test your internet speed, for example on https://www.speedtest.net . Speeds of 10Mbps or more will provide best experience.
• Prepare a quiet, private and safe place for taking the calls.

A few minutes before your session, prepare the following:

• Ensure you have a strong internet connection, best via Wifi.
• Close all background programs. Best is to restart the computer, mobile phone or tablet.
• Confirm that the webcam and microphone are enabled and that the audio is not muted.

If you cannot get to the waiting room or have difficulties during the session:

• Contact your therapist immediately and pursue alternatives, for example switching  to a simple phone call.
• Consider using a combination of doxy.me for the video connection and your regular mobile or landline phone for audio connection.